jZen Club

When you become a member of the jZen Club, we use the email you provide to send you email notification each time a new product is released. We may also include special offers such as non-advertised product discounts, or provide links to exclusive bonus content such as audio loops, demos, etc. for you to download and use if you wish. You may cancel your membership at any time - simply send us your request via email.

 

Product Ordering

When you purchase a product from the Jayzen Sound website, all financial transactions are directly processed by our eCommerce partner Digital River (Share-it!) - one of the internet's largest and most trusted eCommerce providers. When you Checkout you will be transfered to their secure website where all details relating to the purchase, downloading, and issuing of our products will be handled. Digital River processes information, fulfils and delivers orders, processes credit card payments and provides support services on our behalf. With Digital River, you can be confident that your sensitive financial data is protected by the most advanced security systems in the world. 

 

Jayzen Productions, the company who owns and operates the Jayzen Sound website, will receive notice of your purchase as well as details of the order, and the name, address, and email of the person making the purchase. This information is used to determine the registered holder of the license to use the product. This is the only information that Jayzen Productions maintains about you.

 

Neither we, nor our partner company will ever share your information with any other 3rd party. Digital River only retains your personal information for the purposes of allowing you to purchase our products. It does not retain, share, store or use personally identifiable information for any secondary purposes. Details of how they handle your privacy can be found here.  (Page will open in a new window.)

 

This arrangement allows us to concentrate on what we do best - designing great sound products – and gives you a safe and secure shopping environment.

 

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practises of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

 

 

Security

We take every possible precaution to protect your information. When you submit sensitive information via our website, your information is protected both online and off-line. When our partner company asks you to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL3 (Secure Socket Layer). While on a secure page, such as the product order form, the lock icon on your web browser becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. This shows that the page is being encrypted and renders it unreadable to anyone trying to intercept the information.

 

 

Use of your Contact Information

Jayzen Productions does not receive any of your sensitive information. In our offices, we keep a database of registered license holders (people who are legally allowed to use our products according to the End User License Agreement). In this database, is the name, address, email, and product-license information for each registered user of our products, as well as any email correspondence. The database where we store these records is kept offline, in a secure environment.

 

This information will be used to contact you when necessary about your order. We may also use the information you submit to contact you to discuss the support, renewal, and purchase of our products and services, or to validate your identity.

 

We generally respond to any e-mail questions, requests for product or service information, and other enquiries that we receive. We may retain this correspondence to improve our products, services, and web site. We may also use your contact information to notify you about important changes or developments to the website or our services.

 

Your information will never be shared or sold to third parties for any purpose.

 

 

Notification of Changes

Any changes to our privacy policy in the future will be posted to this website and, where appropriate, through e-mail notification.

 

 

Cookies

When you use our website, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie can not read data off your hard disk or read cookies created by other sites, and it can not damage your system. We use cookies to remember which items are in your Shopping Cart while you navigate our site, as well as to provide extra features that will enhance the usefulness of this website to our customers. If your browser is set to not to accept these cookies, some features of our site may not work correctly.

 

 

Contact

All comments, queries and requests relating to our use of your information are welcomed. Please contact us using our contact form here.