• All Instant Download products are available immediately following payment using our secure online system.
• A link to your product is displayed on the screen and also sent to your email address as soon as payment is received.
• Simply click on this link to begin downloading the product directly to your hard drive.
• Links remain active for 4 weeks following your purchase to give you plenty of time to download them.
• On certain products, it is also possible to have the links remain active for up to 1 year by selecting the Extended Download Option on the order page when you checkout. (There is a small additional charge for this service.)

I've downloaded the product to my hard drive... now what?

• The file you download will be a Windows standard, self-extracting, "zip" format file.
• Simply double-click on the file name and follow the directions... the product files will be extracted and copied to a folder of your choice on your hard drive. From there, the manuals can be read or printed out, and the product file(s) can be loaded into your software application, or moved to a specific folder with your other sounds. 
• Mac users: You will need to use a utility program to unzip the file. We recommend the freeware program: < Stuffit > which has been tested to extract our compressed zip files correctly (version 12 or greater).

The file will not extract properly... what do I do?

• In rare cases, it is possible that a file could become corrupted during download due to interference or interruption of your internet connection, (something which is completely beyond our control).
• In the unlikely instance you find the product does not open correctly, simply download it again to solve the problem.
• All of our products and links are tested weekly to ensure they are working correctly.